Frequently Asked Questions.
How can I help?
Postage and packing within mainland Britain are included in the price of the item. Items are usually delivered within three to four working days by Royal Mail. Signature will be required upon delivery
Sorry at the moment we only deliver to mainland United Kingdom
It is important to me that you are happy with your purchase, but if that is not the case for any reason, then please contact me as soon as possible – HERE.
ReturnsContact me within: 14 days of delivery.
Items must be returned within: 30 days of delivery.
CancellationYou can request a cancellation within 2 hours of purchase using our returns and cancellations form HERE.
Conditions of returnBuyers are responsible for return postage costs unless the item is faulty. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I recommend you use Recorded Delivery to return items to me as I cannot be responsible for any lost package.
This will vary from piece to piece but mainly Polymer Clay. However I work with mixed media so wood, leather, ceramics, glass beads, various metals and many other materials may be found on any given piece.
Some of our jewellery currently contains leather cord, so if this is an issue for you then, no. We are looking at leather alternatives and an increasing number of our pieces are Vegan friendly. We will mark Vegan friendly pieces in its description.
It’s not as heavy as it looks! Weights will vary from piece to piece with an average of approximately 150g (5.29oz), obviously larger pieces will be a little heaver, small lighter.
At the moment I am concentrating on necklaces only, however this may change!
I use toggle clasps and bars. These are used mainly because I find they are the easiest and quickest way of putting on a necklace. Lobster clasps always seem a little fiddly. You will find a photo of the clasp on the page of each necklace.
No. Unfortunately at this time I am unable to take orders for custom designs. However, if you see a piece of jewellery that you like but would prefer in maybe another colour, that could be arranged. Remember though, it will take a little time, so there will be a small delay and the piece will not be identical, that’s just the nature of my work.
Question not answered? Contact me HERE.